User Support

Membership in the Association for Computer-assisted Surveys (ACS) entitles users of CASES (and SDA) software to full technical support and advice by our staff on weekdays via telephone, e-mail and fax from 8:00 a.m. to 5:00 p.m. PST/PDT.

We try very hard to resolve user issues on the same day in which they are reported. Critical problems related to production work are always handled without delay. In the unlikely event that a severe bug is discovered with no adequate workaround, it is usually the case that an interim custom build can be quickly created to provide a remedy.

When time permits, and for an additional fee, the support staff may also be available to author survey instruments for member organizations.

Members may obtain on-line support services, including downloading software and documentation, access to sample survey instruments and code demonstrations, software release history, and the archive of membership communiques in the member home area of this web site. Login here to get to the members only pages.  If you have any questions about logging in, please contact us.

If you are not a member, but have questions about CASES support services that this page doesn't cover, please call or email us and we will be happy to answer your questions.

If you are interested in becoming a member of ACS and using CASES and/or SDA, please go to the Obtain Software page.

CSM Program, Institute for Scientific Analysis
725 El Cerrito Plaza
El Cerrito, CA 94530-9701
510-705-1050 or support@csm.berkeley.edu